Privacy Policy – GDPR

Introduction

Hightekers Services Ltd (referred to as “Hightekers”, “We, “Our” or “Us”), is committed to protecting the privacy and security of your personal information. We take care to protect the privacy of our consultants, employees, clients and users of our services that communicate (online or offline) with us, at events, over the phone, through our mobile applications, websites and social media platforms.

We have therefore developed this privacy policy to inform you of the data we collect, what we do with your information, what we do to keep it secure as well as the rights and choices you have over your personal information.

Throughout this document we refer to Data Protection Legislation means the Data Protection Act 2018 (DPA2018), United Kingdom General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any legislation implemented in connection with the aforementioned legislation. Where data is processed by a controller or processor established in the European Union or relates to the data of people in the European Union, it also includes the EU General Data Protection Regulation (EU GDPR). This includes any replacement legislation coming into effect from time to time.

Hightekers Services Ltd is the controller for the personal information we process, unless otherwise stated.

We are registered with the Information Commissioner’s Office (the ICO) with registration number ZB051324

You can contact us either by phone, email or post.

Our main trading/postal address: Gable House 239 Regents Park Road, London N3 3LF, United Kingdom

Phone: +44 20 3936 06 80

Email: dpo@hightekers.com

Our Data Protection Officer is:

Dr Louis Sanchez de Lozada

The information we collect and when

We only collect personal information that we know we will genuinely use and in accordance with the Data Protection Legislation. The type of personal information that we will collect on you, from sources including:

third party websites; this website; enquiry/contact forms; events/exhibitions; other contact methods; may include all or some of the following:

Users of our website

Your name
Address
Telephone number(s)
Email address
Survey or webform responses
Data about your engagement with our website including pages you visit
Cookies; and/or
IP address and other data about your device

Consultants and Prospective Employees

Your name
Address
Date of birth
Telephone number(s)
Email address
Survey or webform responses
Data about your engagement with our website including pages you visit
Cookies; and/or
IP address and other data about your device
Professional biographical information obtained from publicly available sources, such as LinkedIn, CV posting websites and social media sites
Personal data about you provided by another consultant or an employer or other professional who recommends you as a contact
Feedback about you collected from our clients
Gender
National Insurance number
Bank account details, payroll records and tax status information
Salary, annual leave, pension and benefits information
Location of employment or workplace
Copy of driving licence or passport
Nationality
Copy of visa (if applicable), immigration information, European Settlement Status or Pre-Settlement Status
Recruitment information (including copies of right to work documentation, references and other information included in a CV or cover letter as part of the application process
Employment records (including job titles, work history, working hours, working pattern, training records and professional memberships)
Compensation history
Performance information
Time and attendance records
Disciplinary and grievance information
Information about your use of our information and communication systems

We may also collect and process the following special categories of personal data:

Information about your health

Clients or Employees of Client Organizations

Contact details
Data related to your function or position
Personal data relating to the communications we have had with you, in particular if you have opened or forwarded emails, newsletters or other content that we have sent to you.
Personal data you may include in any feedback or references you provide about our consultants and / or employees (e.g. confirmation that a consultant has worked with you)
We process personal data about you from publicly available sources such as LinkedIn and other social networking sites
We process personal data when you have been delegated to one of our events or to an event for which the event organizer is authorized to provide us with the contact details of the delegates
We may, in further dealings with you, extend this personal information to include your address, services used, and subscriptions, records of conversations and agreements and payment transactions

How we use your information

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for the collection and processing this personal data are:

Your consent. You are able to remove your consent at any time. You can do this by contacting dpo@hightekers.com
Where the processing is necessary for the performance of a contract we have entered into with you
Where the processing is necessary to comply with a legal obligation
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests

Consultants

To contact and communicate with you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about
Make available our services to you including net salary calculations
Send you prospecting messages to inform you of our services, industry reports and information, events, promotions and contests, and other content, in accordance with your marketing choices
For statistical analysis and to get feedback from you about our products, websites, mobile apps, and other services and activities
To power our security measures and services so you can safely access our website and mobile apps
To help us understand more about you as a consultant / employee / client, and the services you consume, so we can serve you better
To provide you with online advertising and promotions
To send you information about relevant offers, benefits and rewards and information about other services available from Group companies
Help answer your questions and solve any issues you have
To contact you if we think you might be interested in our services at a later date
To verify your identity
To check you are legally entitled to work in the UK
To pay you, to deduct tax and National Insurance contributions
To provide pension and other benefits to you
To carry out business management activities such as accounting and auditing
To make decisions about your continued employment or make arrangements for the termination of our contract
- To ascertain your fitness to work and manage sickness absence
- To monitor and ensure compliance with employment and equal opportunities legislation

Clients and potential clients

In order to establish commercial relations with you and / or your company
For the purposes of payment and refund processing where appropriate

Who we might share your information with

We may share your personal data with other organisations in the following circumstances:

If the law or a public authority says we must share the personal data
If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk); or
From time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. However, all the information we share will be collected and anonymised, so neither you nor any of your devices can be identified from it.
We use data processors who are third parties who provide elements of services for us. We have Data Processing Agreements in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us or further sub-processors who must comply with our Data Processor Agreement. They will hold your personal data securely and retain it for the period we instruct.

How we keep you updated on our services

We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously consented to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online, by email or in writing at any time.

If you wish to amend your marketing preferences, you can do so by emailing dpo@hightekers.com

Your rights over your information

6.1.1 The right to be informed about our collection and use of personal data

You have the right to be informed about the collection and use of your personal data. We ensure we do this with our internal data protection policies and through our external website policy. These are regularly reviewed and updated to ensure these are accurate and reflect our data processing activities.

6.1.2 Right to Access Your Personal Information

You have the right to access the personal information that we hold about you in many circumstances, by making a request. This is sometimes termed ‘Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge and aim to do so within 1 month from when your identity has been confirmed.

We would ask for proof of identity and sufficient information about your interactions with us so that we can locate your personal information.